Derbyshire Mortgage Services

Derbyshire Mortgage Services are a fee free, independent mortgage broker who have been established since 2005. With many brokers in the business working remotely and reliant on their laptops, the ability to collaborate, communicate, have access to all business documents and reliable IT support was a must.

Their incumbent supplier was fluctuating costs and service which was a crucial pain point for Derbyshire Mortgage Services. Ranging levels of technical ability within the business meant that their IT support needed to be timely, efficient and cost controlled.

Elliott met with the team, audited their current way of working and introduced the idea of switching from G-suite to Microsoft 365. He prepared a cost benefit analysis and explained how 365 would enable collaborative working and ensure that all team members had access to the documents that they needed whenever they needed them.

Being within the financial services industry, security was also very important, something that DNS were able to oversee. Additionally, when team members leave the business, it is critical that they no longer have access to sensitive business and client documentation therefore, Elliott ensured that laptops could be locked down immediately to ensure optimum security.

Previously, Derbyshire Mortgage Services would ring a main support desk and be billed for the time of whoever it was that assisted their query or problem. They now have access to our team of support staff and costs are set per month enabling them to control costs. The team are on hand to support whatever technical issues arise no matter how simple or complicated. Derbyshire Mortgage Services also have  a dedicated Account Manager who performs regular account reviews.