Document Network Services
Search
About Meet the team Sustainability Careers

IT Services

Managed IT Support Cyber Security Cloud Computing M365 Health Check & 
Licensing Review

Unified Communications

3CX Wallboards & Analytics AI Transcription

Managed Print Services

Xerox Print Technology Print Management Solutions Xerox Production Print Production Print Finishing

Workflow Automation

Document Management 
Solutions Intelligent Automation 
& Workflow
Insights Our Work Contact
Document Network Services
Document Network Services

3CX

Our in-house support team is here to manage and optimise your unified communications systems, ensuring smooth and seamless connectivity for your business.

Can your team work productively from anywhere using apps on their smartphones? Are they able to seamlessly collaborate across devices and platforms? Our industry-leading unified communications system, 3CX, empowers your business by integrating voice, video, messaging and conferencing tools into one platform. With real-time communication and easy access to vital resources, your team stays connected and productive no matter where they are.

Increased Flexibility & Efficiency

With a 3CX unified communications system, call routing and forwarding can be customised based on predefined rules and user preferences, ensuring that calls reach the right person or department for improved communication efficiency. As well as allowing team members to work from anywhere whilst receiving calls through smartphone apps, streamlining workflows and enhancing both flexibility and productivity.

Dashboards & Reporting

Offering real-time visibility into communication activities, allowing for quick identification and resolution of issues. With more employees working remotely or on the go, reporting enhances performance management by tracking key metrics such as call volumes and agent productivity. Interactive dashboards provide actionable insights, enabling data-driven decisions that help businesses optimise communication strategies and improve overall efficiency.

Advanced Features

Offering a wide range of advanced tools designed to enhance productivity, such as call recording, whisper and barging provide powerful support for team performance. With whisper, you can coach team members in real-time during a call without the customer hearing, offering instant feedback and boosting confidence. The barge feature allows managers to seamlessly step in and take over calls when needed, ensuring smooth handling of challenging situations or training opportunities.

Let us increase your productivity

Get in touch with us to arrange a FREE IT, Managed Print, Communications or Workflow Automation consultation.