Document Network Services
Search
About Meet the team Sustainability Careers

IT Services

Managed IT Support Cyber Security Cloud Computing M365 Health Check & 
Licensing Review

Unified Communications

3CX Wallboards & Analytics AI Transcription

Managed Print Services

Xerox Print Technology Print Management Solutions Xerox Production Print Production Print Finishing

Workflow Automation

Document Management 
Solutions Intelligent Automation 
& Workflow
Insights Our Work Contact
Document Network Services
Document Network Services

Wall Boards & Analytics

Are you ready to stop missing opportunities, start improving your team’s performance and gain clear insight into your call data? Industry-leading tool Dimensions delivers the data you need to transform your business.

Real-Time Actionable Insights at Your Fingertips

Gain instant visibility into call performance with real-time dashboards and wallboards. Track key metrics like active and missed calls, queue status, response times, and peak hours to optimise team efficiency. Identify trends, ensure accountability, and prevent missed opportunities - all at a glance. Empower your teams with data-driven decisions to enhance customer experience and operational success.

How Wall Boards & Analytics can help Sales Teams

Missed calls can cost you deals. Call reporting & analytics provides live call stats and performance metrics, enabling your sales team to: • Track inbound and outbound calls in real time. • Ensure every lead gets through to the right person. • Identify bottlenecks to boost efficiency. • Ensure customers are being called

How Wall Boards & Analytics can help Support Teams

Customer satisfaction relies on quick, reliable communication. With 3CX Dimensions, support managers can: • Measure response times to incoming queries. • Monitor call queues and agent performance. • Reduce missed or abandoned calls. • Ensure adherence to call handling standards are met.

The Cost of a Missed Call

One missed call could mean lost revenue, unhappy customers, or missed opportunities to grow your business. With call reporting and analytics, you can: • Pinpoint where calls are being dropped or missed. • Identify and resolve employee gaps. • Ensure leads and customers are being attended to promptly and efficiently, boosting satisfaction and retention.

Let us increase your productivity

Get in touch with us to arrange a FREE IT, Managed Print, Communications or Workflow Automation consultation.