Eggleston Steel

Eggleston Steel Ltd, a company with roots dating back to 1809, is one of Derby’s oldest and most respected family-run businesses. Specialising in high-quality steel products, their commitment to top-tier service has made them a trusted name in the East Midlands and beyond. But behind the scenes, they were contending with an outdated communications system that wasn’t keeping up with their growing demands.

For over a decade, Eggleston Steel relied on a limited BT solution that simply wasn’t cutting it. Costs were soaring and the service they were getting in return didn’t match up. They were handling a very high call volume which was critical for sales, logistics and customer service but their system lacked the necessary reporting tools, call tracking and efficiency features they needed.

Eggleston Steel first noticed DNS through our branding shining bright at Pride Park stadium and after an initial conversation, they were impressed with the solutions on offer. But, of course, making the switch wasn’t an easy decision as change can be daunting.

DNS implemented a 3CX unified communications system alongside a leased line solution. This wasn’t just about better connectivity, it was about transforming the way Eggleston Steel interacted with their customers.

With enhanced reporting for different departments, real-time call tracking and a user-friendly interface that made managing missed calls and recordings effortless, the difference was night and day. One of the biggest improvements was the tagging system, which allowed Eggleston Steel to identify customers calling in and provide a much warmer, personalised experience.

The team at Eggleston Steel couldn’t be happier with the transition and with ongoing training and support from DNS as well as a dedicated account manager (something they did not have before) they know they’re in good hands for the future.

Want to transform your business communications like Eggleston Steel? Get in touch with DNS today!